At STL Packs, customer satisfaction is our priority. If you encounter an issue with any of our STL files, please contact us for assistance.

Eligibility for Refunds
Refunds are granted if the file is found to be faulty or corrupted and cannot be used. Refund requests must be submitted within 14 days of purchase. Please include a description of the issue with the file, and we will review your case.

How to Request a Refund
To request a refund, email our support team with your order details. We will work with you to resolve any issues or provide a full refund if applicable.

Non-Refundable Items
Please note that once a file is successfully downloaded or used, refunds will not be issued unless the item is proven defective. We recommend checking the compatibility of the files with your 3D printer before purchase.

Need help?

Contact us at contact@stlpacks.com for questions related to refunds and returns.